Returns & Exchanges Terms

 

IMPORTANT PLEASE READ:

We would like you to read our Returns and Exchanges Terms carefully to ensure that you are fully aware of your rights when purchasing products (the Products) via our website. Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between The Raw Food Store and you the customer.


If you are not satisfied with a product that you ordered online once you've had the chance to see it first-hand, you are welcome to return it to us within 30 days, unused and in a pristine saleable condition with the original packaging *(with the below exceptions) and we will refund your cost of goods - please note cost of shipping is at the expense of the customer - please ensure you contact us first before returning any goods.

Please CONTACT US with your name, order number, product name, and reason for return. The Raw Food Store will then give you written authorization to return your package with return postage details, do not return the item without this authorization from us.

  1. There is a $5 restocking Fee on all returns
  2. Damaged/faulty items: The Raw Food store packages your items with care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us at info@therawfoodstore within 7 working days . - outside of this time no refunds or exchanges will be given.
  3. You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, The Raw Food Store is not obliged to re-send the order to the correct address at our own expense, costs will be recharged to the customer.
  4. The damaged item/items must be returned within 10 days of contact with customer service.
  5. No returns or exchanges will be given after 30 days.
  6. Postage costs are at the expense of the customer unless the item is deemed faulty.
  7. The product (s) must be new, i.e. unused, unwashed, undamaged, unsoiled, and in their original packaging and/or tags attached.
  8. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer's expense. The Raw Food Store can not be held responsible for any products lost/damaged in transit.
  9. Refunds or exchanges will not be given on ebooks
  10. For Bulky items such as Dehydrators, Juicers, & Water Filters - there is a restocking fee of $15. Postage costs will be at the expense of the customer.
  11. After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will generally be processed within seven (7) business days of our receipt of returned products.
  12. All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within ten (10) days of us notifying you that a refund has been issued.

Please note some items cannot be returned or exchanged.

  • Any item on sale for 20% off or more
  • Any item marked as a special order item
  • All food items

 

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