Terms & Conditions


When you purchase a product from The Raw Food Store website you are acknowledging that you have read, understood and are accepting the following Raw Food Store terms and conditions.



We would like you to read our Returns and Exchanges Terms carefully to ensure that you are fully aware of your rights when purchasing products (the Products) via our website. Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between The Raw Food Store and you the customer.

If you are not satisfied with a product that you ordered online once you've had the chance to see it first-hand, you are welcome to return it to us within 30 days, unused and in a pristine saleable condition with the original packaging *(with the below exceptions) and we will refund your cost of goods - please note cost of shipping is at the expense of the customer - please ensure you contact us first before returning any goods. 

Please CONTACT US with your name, order number, product name, and reason for return. The Raw Food Store will then give you written authorization to return your package with return postage details, do not return the item without this authorization from us.

  1. Damaged/faulty items: The Raw Food store packages your items with care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us at info@therawfoodstore within 7 working days . - outside of this time no refunds or exchanges will be given.
  2. You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, The Raw Food Store is not obliged to re-send the order to the correct address at our own expense, costs will be recharged to the customer.
  3. The damaged item/items must be returned within 10 days of contact with customer service.
  4. No returns or exchanges will be given after 30 days.
  5. Postage costs are at the expense of the customer unless the item is deemed faulty.
  6. The product (s) must be new, i.e. unused, unwashed, undamaged, unsoiled, and in their original packaging and/or tags attached.
  7. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer's expense. The Raw Food Store can not be held responsible for any products lost/damaged in transit.
  8. Refunds or exchanges will not be given on ebooks
  9. For Bulky items such as Dehydrators, Juicers, & Water Filters - there is a restocking fee of $15. Postage costs will be at the expense of the customer.
  10. After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will generally be processed within seven (7) business days of our receipt of returned products.
  11. All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within ten (10) days of us notifying you that a refund has been issued.

Please note some items cannot be returned or exchanged.

  • Any item on sale for 20% off or more
  • Any item marked as a special order item
  • All food items


    Please note that due to our system at the moment you may be charged for shipping even if you meet the free shippingorder criteria as per below. - The shipping costs will be refunded to you. Apologies we are trying to fix the system and get this working asap:) 

    Free Shipping is not valid with any other discount code/offer.

    We offer *FREE SHIPPING IF the value of products in your order is above the minimum and under the allocated weight ( as determined by size and weight) and spend for your state:

    • $150 for NSW, SA, VIC up to 8kg in weight
    • $250 for QLD, TAS up to 8kg in weight
    • $300 to NT & WA up to 8kg in weight


    • The free shipping offer excludes bulky items: Dehydrators, Juicers, Blenders and Water filters.
    • The free shipping offer applies to Australian postal addresses only
    • Free Shipping is not valid with any other discount code/offer.



      The Raw Food Store respects your privacy and treats your personal info as private. All personal details provided to us will be kept safe, secure and confidential and will not under any circumstances be distributed to third parties. Your details will be kept safe on a private database for The Raw Food Stores use only.


      All content, including site design, text, graphics and images are the property of The Raw Food Store protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.



      The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. The Raw Food Store however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. Products are not intended to diagnose, treat, cure, or prevent any disease.  If you do use the information contained on this web site without the approval of a health professional, you are prescribing for yourself, which is your constitutional right, but the author(s) and webmaster assume no responsibility.

      The information presented through this World Wide Web site is not medical advice, and is not given as medical advice. Nor is it intended to propose or offer to propose a cure for any disease or condition. Before starting any medical treatment, please consult your physician. 

      We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies. The information contained on our site is general in nature and is not an endorsement of any particular product. 


      For further information please read our


      Affiliate Disclosure

      You should assume that the owner of this website is an affiliate for providers of goods and services mentioned on this website and may be compensated when you purchase from a provider. Copyright All content included on The Raw Food Store  website site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and The Raw Food Store is protected by Australian law.

      Contact us via email:  info@therawfoodstore.com.au

      Terms last updated 10August,  2013. 


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